The documents that govern Fulfilra
The set Atlassian requires of a Marketplace partner, published in full. Each one is current as of the date it carries, and each says who to write to about it.
The documents
Privacy Policy
How ITSM Ltd handles personal data in Fulfilra: what the app stores, where it is held, who can reach it, and the rights you have over it.
Version 1.1 · effective 29th September 2026
End User Terms
The terms you agree to by installing or using Fulfilra: licence, restrictions, fees and refunds, liability, and how the agreement ends.
Version 1.1 · effective 1st October 2026
Cloud Security Statement
How Fulfilra is built and secured: Forge hosting, encryption, the Jira scopes it asks for, no external egress, and incident response.
Version 1.1 · effective 29th September 2026
Support and Maintenance
What support for Fulfilra covers: raising a request, priority levels and first-response targets, maintenance windows and release practice.
Version 1.0 · effective 4th September 2026
Data Processing Agreement
The DPA for Fulfilra, with processing details, security measures, sub-processors and restricted-transfer terms set out in its annexes.
Version 1.1 · effective 1st October 2026
This website
The documents above cover the app. This site — the pages you are reading — has a notice of its own.
Website Privacy Notice
What this website collects (nothing, itself), what our host and email provider process when you visit or write to us, and your rights.
Version 1.0 · effective 5th October 2026
Looking for the short version? The security page says in plain English where your data lives, what Fulfilra can reach and what it cannot — the same facts as the cloud security statement, at a tenth of the length. Anything else, write to support@itsm-ltd.com.